Who Was Your Best Boss? Why?
- My best boss was one who was able to recognize the strengths in his employees, and to utilize them to their fullest extent. He taught me to look at people more individually, and understand that almost everyone has something positive to offer.
- My best boss was a person who set such a wonderful example for her employees, that she inspired people to work harder. She was always 'up', even when she wasn't, and never let a customer leave unhappy. She would always have the right thing to say to provide encouragement for her customers and employees alike.
Tell me about a time when you had to deal with a co-worker who
wasn't doing his/her fair share of the work. What did you do and what
was the outcome?
I worked closely with Ann who, for the most part, always carried her fair share of the work load. During a stressful time, working on a project with a deadline, I realized Ann's contributions to the project were almost minimal. I made the decision to wait until after the project to speak with her. I'm glad I did, because I learned she'd been going through a very tough time in her personal life and she appreciated my willingness to go the extra mile so the project was completed on time. As a result, our ability to work well together significantly increased.
Give me an example of a time when you took the time to share a co-worker's or supervisor's achievements with other?
At my most recent position, one of my co-workers, Dan, did an outstanding job of calming an irate customer, solving the customer's problem and completing a sale. When our boss asked me how things were going, I told him everything was going fine and that Dan had just completed calming an irate customer and closing a sale. It was a win-win-win- for our boss, Dan and the customer.
Tell me about a time that you didn't work well with a supervisor. What was the outcome and how would you have changed the outcome?
Early in my career, I had a supervisor (Judy) who was in a fairly good mood on Monday, but it deteriorated each day until by Friday, the supervisor was finding fault with everything I did. I didn't realize, until I left that position, that I had been a contributor to the decline in her mood. Judy would ask me how my weekend was (on Monday) and during the week she would ask how it was going. I would tell her how much fun I was having (I was single) and how I was looking forward to the weekend plans. After I left, I realized my life was in complete contrast to hers and I reminded her of it almost daily. When she asked the questions, I should have had a quick answer, and then asked her how she was doing!!!!
Have you worked with someone you didn't like? If so, how did you handle it?
Yes, I've worked with someone whom I found difficult to like as a person. However, when I focused on the skills they brought to the job, their ability to solve problems and the two things I did appreciate, slowly my attitude towards them changed. We were never friends, but we did work well together.
Tell me about a time that you helped someone.
Most recently, we had a new hire (Paul) that was really struggling with getting to work on time, and I knew the boss (Harry) was getting irritated. Over lunch one day I explained to Paul how important it was to our boss for everyone to be there at least 10 minutes early. It was personal with the Harry, but you could really get on his bad side when you were frequently late. The new employee was grateful for the advice. At his previous employment, the boss was only concerned about the work getting done on time; he/she did not "watch the clock".
Tell me about a time that you misjudged a person.
There was a long-time employee (George) at my second company who was very gruff when he spoke to me. At first, I went out of my way to win the George's approval. Then I realized that was compounding the problem. So I observed how he interacted with other employees and discovered I wasn't alone. He was gruff to most people. I quit trying to gain his approval and, in the process, discovered he'd learned his behavior from a former boss he'd had whom he admired.
How do you get along with older (younger) co-workers?
Suggested answer if your co-workers are older: There are times when I just know that a new way of doing something makes more sense to me; but, first hand, I learned that my "better way" may not be the best way to get the job done. As a consequence, I respect my older co-workers knowledge and I've learned how to make a suggestion at the appropriate time.