I am sorry that ABC is not satisfied with your packaging. When ABCreceives the goods, they look like photo 1 (see attachment). There are already some scrapes on the gears.
ABC hopes you can improve your packaging like photo 2 (see attachment) or at least stuff the space in the box/carton full with cushion packaging materials and make sure the gears will not move during the transportation. Thank you for your cooperation!
Besides, ABCalso do not receive the name plates. Please send them out a.s.a.p. Thank you!
of course goods did not leave here like this, most probably they have been shaken a lot (air shipment) and / or box opened during customs control.
we will put anyway more filler material in the box so the gearboxes have less free space possible